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STORE POLICIES & SERVICES

Return Policy

At William's Natural Foods, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

 

Returns accepted on unopened products only with receipt showing purchase in the last 30 days. We are unable to accept return on any of our bulk items.

 

We reserve the right to refuse refunds or exchanges including, but not limited to, the following:

 

  • The item was purchased more than 30 days ago

  • Items without an accompanying receipt

  • The item is severely damaged or worn

  • The item is considered a personal care item

  • The item has been opened 

  • Bulk grocery items and tinctures cannot be returned

 

We cannot give credit for empty/near empty containers of supplements, herbs, empty body care products, or any product that is over half used; these items cannot be returned. 

 

*CLEARANCE/FINAL SALE ITEMS, BULK ITEMS, OPEN GROCERY ITEMS & GIFT CARDS ARE NOT RETURNABLE*

 

ALL REFUNDS WILL BE MADE TO THE ORIGINAL PAYMENT METHOD - NO EXCEPTIONS. 

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When the original purchase was made with a debit/credit card - the same card must be presented for the refund to be processed.

 

NO EXCHANGES

 

Personal Check Policy:

We do not accept checks.

 

Credit Cards: 

We accept the following credit cards: Visa, MasterCard, American Express, and Discover

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Pricing & Availability 

Please be aware that prices and availability are subject to change.

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Delivery

Delivery is available only for Supplements, body care, fitness, and cosmetics only.

 

Minimum order $75.00 

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You can order over the phone for the same-day delivery if ordering before 11:30 am. Orders placed after 11:30 am will be delivered the next day. We are not able to provide a specific time for delivery but will give you a window. Someone must be present at the time of delivery, or we can leave the package at a designated place of your choice. However, we cannot be responsible for stolen packages.

 

Fulfillment and delivery fee: $10

Delivery available from Monday to Friday.

 

Delivery area: Albany, Berkeley, El Cerrito, El Sobrante, Emeryville, Hercules, Pinole, 

Richmond and San Pablo. 

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