Visit our store for a wider selection and the best deals or order for pick up - 12249 San Pablo Ave Richmond, CA 94805

BETTER PRICES AND FULL SELECTION OF SPICES AVAILABLE IN STORE

The online catalog is not a reflection of in-store prices.

FOR IN-STORE CUSTOMERS, CALL US TO ASK ABOUT A SPECIFIC PRODUCT IN STOCK BEFORE COMING IN.

(510) 232-1911

Shipping policy

Shipping Policy

Order Processing Time

  • Standard Processing: We aim to process most orders within 24 hours of placement. Orders placed before 12 PM (noon) local time may be eligible for same-day fulfillment.
  • Shipping Time: Orders will be shipped within 2 business days from the time of order processing.

Shipping Rates and Delivery

  • Shipping Rates: Shipping rates are calculated at checkout based on the weight, dimensions, and destination of the items in your order.
  • Delivery Times: Delivery times may vary depending on the shipping method selected and the destination of the order. You will receive an estimated delivery date at checkout.

Order Cancellation and Refunds

  • Cancellation Before Shipping: Orders can be cancelled and refunded up to the time of shipping without any additional requirements. If you need to cancel your order, please contact us immediately.
  • Cancellation After Shipping: If your order has already been shipped, you may still return it for a refund. The product must be received back at our store in its original condition in order to process the return. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Returns and Exchanges

  • Return Policy: We accept returns of unopened and unused products within 30 days of delivery. To initiate a return, please contact our customer service team.
  • Refund Processing: Once the returned product is received and inspected, we will process your refund within 5 business days. Refunds will be issued to the original payment method.
  • Exchanges: If you received a defective or incorrect item, please contact us to arrange an exchange.

Contact Information

If you have any questions or need further assistance, please contact our customer service team at communications@williamsnaturalfoods.com